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faq

How do I order k-nuts? What about the delivery? And how should I pay?
Here you will find all your answers to these questions!

request quotation

send your order to info@k-nuts.comorder

▶ What’s the order procedure?

  1. Place your purchase order by email: info@k-nuts.com.
  2. We reply by sending you a pro forma invoice.
  3. You wire the money over with wire transfer (all charges on your account) or paypal (VISA / Master Card / American Express).
  4. Generally we receive the payment in 4 working days for an international wire transfer; with paypal we receive it immediately.
  5. We confirm receipt of your payment and proceed with the preparation of your package.
  6. Shipment:
    • EU customers: we confirm when the goods will be shipped
    • Non-EU customers: we confirm when the goods are ready for pickup by your transporter (DHL, FedEx, UPS, TNT...)

 

delivery of your k-nuts orderdelivery

▶ How do you ship in Europe?

We ship the goods with BPACK/BPOST or TNT. We add the shipping costs to the quotation. Usually  the packing & shipping costs are approximately €30,00.

▶ Do you ship outside of Europe?

We do ship goods outside of the European Community. The delivery terms are EXW (Ex Works). When your order is processed and the goods are packed, we contact you so you can arrange pick-up by DHL, FedEx, TNT, UPS... at our warehouse.

 

payment of your k-nuts order by wire transfer, paypal or credit cardpayment

▶ What’s the preferred method of payment?

We prefer payment by wire transfer. Customers from the SEPA countries don't pay bank charges. For customers of the other countries we add €25,00 bank charges per payment. These are the SEPA countries:
Germany
Austria
Belgium
Bulgaria
Cyprus
Denmark
Spain (including Canary Islands, Ceuta and Melilla)
Estonia
Finland
France (including Guadeloupe, Martinique, French Guinea and Réunion)
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Mayotte
Netherlands
Poland
Portugal (incuding Azores and Madeira)
Romania
United Kingdom (including Gibraltar and North-Ireland)
Saint Pierre and Miquelon
Slovenia
Slovakia
Sweden
Czech Republic
Iceland
Liechtenstein
Monaco
Norway
Switzerland

▶ Can we pay with a credit card? (VISA, Master Card, American Express…)

Yes we do accept payment with a credit card. We cannot make the transaction directly. Therefor we send you a paypal invitation by email which enables you to pay with your credit card.